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Categories
Customer Service
Food and Beverage
Golf Operations Specific
Hospitality Manager Certification
Human Resource Training
Management
Private Club Specific
Featured
Hospitality Manager Certification
Whitney Reid Pennell
Entry and Mid-Level Hospitality Managers
7 hours
Hospitality Manager Certification
Featured
Dining & The Customer Experience (5 Course Upgrade)
Whitney Reid Pennell
Front of House Employees; Managers and Supervisors for Training
60 minutes
Food and Beverage
Featured
Revenue Management For Front Line Staff
Whitney Reid Pennell
46 Minutes
Golf Operations Specific
Featured
Who's Minding The Store? Creating Ownership and Awareness in Your Staff
Whitney Reid Pennell
80 Minutes
Golf Operations Specific
Featured
The Pro Shop Counter: Improving The Customer Experience
Whitney Reid Pennell
47 Minutes
Golf Operations Specific
Featured
Developing A Quality Workforce
Whitney Reid Pennell
40 Minutes
Golf Operations Specific
Featured
Sexual Harassment, Discrimination, Bullying and Retaliation Training for Employee or Manager/Supervisor
EZHR
1 - 2.5 hours
Human Resource Training
Featured
G.R.A.C.I.O.U.S. Service
Whitney Reid Pennell
60 minutes
Customer Service
Featured
Making the Call: Telephone Etiquette in a Private Club
Whitney Reid Pennell
30 minutes
Customer Service
Featured
Member Service 101: Customer Service in a Private Club
Whitney Reid Pennell
40 minutes
Private Club Specific
Featured
Navigating The Waters
Whitney Reid Pennell
25 minutes
Private Club Specific
Featured
Understanding The Mind of A Member
Whitney Reid Pennell
ALL hospitality staff members, in any industry
Private Club Specific
Featured
Why Food & Beverage Is Different In A Private Club
Whitney Reid Pennell
Private Club Specific
Featured
Basic Knife Skills (in English & Spanish)
Gerardo Gonzales
16 minutes
Food and Beverage
Featured
Host 101
Whitney Reid Pennell
30 minutes
Food and Beverage
Featured
On Stage
Whitney Reid Pennell
50 minutes
Food and Beverage
Featured
The Dance of the Dining Room
Whitney Reid Pennell
40 minutes
Food and Beverage
Featured
Beverage Cart Operations
Whitney Reid Pennell
60 minutes
Golf Operations Specific
Featured
Motivate Me!
Whitney Reid Pennell
1 hour, 15 minutes
Management
Featured
Creating A Strong Service Culture
Whitney Reid Pennell
50 minutes
Management
Featured
Practicing Positive Communication for Managers
Whitney Reid Pennell
50 minutes
Management
Featured
High Performance Hiring
Whitney Reid Pennell
60 minutes
Management
Featured
Train the Trainer
Whitney Reid Pennell
Intended Audience: Mid-level managers, supervisory staff, & anyone responsible for the long-term professional growth & development of their team, in ANY hospitality industry
1 hour, 10 minutes
Management
Featured
What Every New Manager Should Know
Whitney Reid Pennell
Intended Audience: Entry to mid-level managers & supervisors, and anyone that wants to move up the ladder to success
60 minutes
Management
