intended audience
Front of House Employees; Managers and Supervisors for Training
60 minutes
Eligible for CMAA Education Credit(s)

Course Description

This suite of (5) courses present the fundamentals to delivering a good experience to customers, members and guests in a dining environment. Whitney will take you through every step required from setting the table (indoor settings versus outdoor settings; casual and formal; how to roll silverware); teach the proper greeting upon arrival to the dining room; educate on how to take orders and share tips and techniques for taking orders properly and consistently; teach the sequence of service; educate on discreet selling methods. Enhance your customer experience in your dining outlets with Whitney's courses.

(5) Courses Include:

Greeting & Reservation Management (approx. 10 minutes)
Setting The Table (approx. 12 minutes)
Taking The Order (approx. 12 minutes)
Suggestive Selling (approx. 12 minutes)
Correct Sequence of Service (approx. 12 minutes)

These courses were originally developed and produced for the Club Managers Association of America and are currently available on the CMAA's Club Resource Center. RCSU Subscribers who are also CMAA CRC subscribers have access to these courses at NO ADDITIONAL CHARGE. Any RCSU Subscriber who does NOT subscribe to the CMAA CRC may purchase the suite of (5) courses for $150/quarter and give access to all active RCSU users at their location. Please contact us for more information at


Whitney Reid Pennell
Founder and President, RCSU

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