intended audience
40 Minutes
(1) PGA MSR Credit

Course Description

Much of your success as an owner, leader or manager is influenced by or reliant upon the quality of your workforce. As representatives of your brand, it’s important that your workforce knows how to best perform their job by understanding what is expected of them.

This course provides keys to developing a quality workforce by highlighting the benefits of a quality work force and exploring how to conduct a needs assessment and skills gap analysis, the benefits and how to's of cross training staff, so you can do more with less, and review a self-checklist to ensure your environment is conducive to having a quality workforce.


Whitney Reid Pennell
Founder and President, RCSU

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