intended audience
50 minutes
Hospitality Manager Certification

Course Description

Creating a Strong Service Culture is intended for managers in the

hospitality industry and is one of our most popular in-person training

courses at RCS, because it's so important. Company culture is crucial

because it can make or break your company.

When the course is completed, users will:

• Better understand the meaning of “service culture”

• Know how to identify theirs

• Understand the key elements for keeping culture strong

• Become familiar with the five critical steps that will move them toward their desired culture

A strong service culture is one of the most important drivers of success. Learning how to properly manage it will prevent your culture

from managing YOU. Are you ready to dive in?

This course contains both interactive questions within the course videos and end-of-chapter tests.


Whitney Reid Pennell
Founder and President, RCSU

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