intended audience
Intended Audience: Mid-level managers, supervisory staff, & anyone responsible for the long-term professional growth & development of their team, in ANY hospitality industry
1 hour, 10 minutes
RCS Management Certification Level 1; Hospitality Manager Certification

Course Description

Did you know that it costs a company nearly 20% of an employee’s salary to replace him or her? 20%!

The most SUCCESSFUL companies consistently have training as a critical piece of their strategic plan. Why? Because it’s easier and more cost effective to train the staff you have than to be stuck in the churn-and-burn cycle of hiring and firing in the hopes that eventually a fully-rounded, well-trained employee will simply walk through the door one day.

In this long-time favorite RCS course, users will learn:

  • why training is so important
  • the benefits of training
  • how to identify & choose a good trainer
  • how to understand & relate to your audience
  • the various types & styles of training

We’ll also walk you through the process of conceptualizing, creating, and executing your unique training plan. Proper training will lead to high performing employees, correct poor performance, orient new employees, and more—all of which serves to boost your bottom line.


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