intended audience
50 minutes
RCS Management Certification Level 1; Hospitality Manager Certification

Course Description

Have you ever been in a situation where you said something, and IMMEDIATELY wished you hadn’t?

Have you ever personally suffered because of a misunderstanding?

Have you ever regretted not being able to resolve a conflict with someone important to you, personally or professionally?

Have you ever been in a position where you thought you wrote something clearly and correctly, only to be told it was offensive, shallow, or inaccurate?

Using positive communication can dramatically decrease the chances of misunderstandings and offenses like these. That’s the topic for this course, PRACTICING POSITIVE COMMUNICATION, for managers.

This edition of the course is specifically intended for those in management positions in the hospitality industry.

This course contains end-of-chapter tests to track retention.


Whitney Reid Pennell
Founder and President, RCSU

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