intended audience
Duration
50 minutes
Certificate/credit(s)
RCS Management Certification Level 1
Course Brochure
Download File

Course Description

Have you ever been in a situation where you said something, and IMMEDIATELY wished you hadn’t?

Have you ever personally suffered because of a misunderstanding?

Have you ever regretted not being able to resolve a conflict with someone important to you, personally or professionally?

Have you ever been in a position where you thought you wrote something clearly and correctly, only to be told it was offensive, shallow, or inaccurate?

Using positive communication can dramatically decrease the chances of misunderstandings and offenses like these. That’s the topic for this course, PRACTICING POSITIVE COMMUNICATION, for managers.

This edition of the course is specifically intended for those in management positions in the hospitality industry.

This course contains end-of-chapter tests to track retention.

Trainer

Whitney Reid Pennell
Founder and President, RCSU

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