intended audience
47 Minutes
(1) PGA MSR Credit

Course Description

The Pro Shop Counter training course provides valuable insights to the pro shop staff on best practices for elevating the customer experience at your facility.


Upon completion of the course, employees will understand the importance of his or her role in the customer service journey and learn techniques to handle common situations while prioritizing tasks at the counter when it gets busy. Tips for how to ask for valuable data from the customer and the importance of that data to the facility’s success is also covered.


The importance of first impressions, how to prepare for a shift, and customer relations best practices for everyday situations that happen at the pro shop counter are also outlined.


Whitney Reid Pennell
Founder and President, RCSU

Did you see these?

You might be interested in these courses as well: