intended audience
60 minutes
(1) PGA MSR; Hospitality Manager Certification

Course Description

Hiring the right people is what will ultimately set your company apart– your PEOPLE give you a competitive advantage. The Department of Labor and Statistics estimated that a bad hiring decision can result in costs to the company of 30% of the individual’s first year potential earnings. The Harvard Business Review states that as much as 80% of employee turnover is due to bad hiring decisions. Many times our bad hires are because of the need to fill the position quickly, and it is easy to fall prey to this trap working in the hospitality industry. Operations managers are faced with the need to hire quickly and that sometimes has disastrous results, including a higher turnover rate.

In this course, participants will be taken on a journey through the hiring process:

• Determining what you need in terms of position and characteristics of qualified candidates

• How to screen resumes or applications

• How to prepare for the interview

• What to look for in the interview

• Interview questions that actually give you good information

• How to go about checking references

• Then ultimately, offering the job to successful candidates


Whitney Reid Pennell
Founder and President, RCSU

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