intended audience
50 minutes
RCS Management Certification Level 1; RCS Staff Certification Level 1

Course Description

We named this course “On Stage” because in the hospitality business, staff and management--and their environment--must always be “show ready”…because they are always 'on stage'!

Whether at a private club, a public golf course, a casino, hotel, resort, restaurant, or anywhere else—this course will help users understand what it means to be on stage, and how to perform like a STAR while still keeping the focus on the customer or member.

The course is broken down into five main sections:

  • Dress Rehearsal
  • Musical Score
  • Acts I-IV
  • The Grand Finale
  • Epilogue

​By the end of the course learners will understand their role as a memory-maker for their guests, and how to put on the kind of performance that will keep them coming back again and again.​

This course contains both interactive questions within the course and end-of-chapter tests.


Whitney Reid Pennell
Founder and President, RCSU

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