Host 101

In this short course, Host 101, users will learn what is expected of them as a host, hostess, or greeter at a restaurant and how to deliver an excellent service experience to their guests.

The material covers the following:

• Understanding Your Role
• Uniform Standards​
• The Three Steps of Hospitality Service
• Preparing For Your Shift
• Reservations
• Table Numbers
• Guiding Guests
• Remaining Aware
• The Fond Farewell

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This is a great training video that is wonderful for a first day on the job OR a refresher for seasoned staff, and will help hosts understand that their job is so much more than just greeting and leading guests to a table.

This course contains end-of-chapter tests.

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