WHAT EVERY NEW MANAGER
SHOULD KNOW

ABOUT THE COURSE

This comprehensive course is geared towards entry to mid-level managers and supervisors, and anyone wishing to move up the ladder to success. Broken down into a "Top 10" list, What Every New Manager Should Know is a great course to help you become a consummate professional in the hospitality industry. Concepts covered include:

 

  1. Hire Right

  2. Learn About EQ

  3. Look the Part

  4. Be Impeccable With Your Word

  5. Contain Your Emotions

  6. Know Your Audience

  7. Don't Judge a Book By Its Cover

  8. Seek Out Information

  9. The Financial Side

  10. Commit to Continuous Self Improvement 

This course contains both interactive questions within the course videos and end-of-chapter tests.

INVESTMENT

AUDIENCE

RESOURCES

ACCESSIBILITY

CERTIFICATION

  • ~60 minutes

  • Entry to mid-level managers & supervisors

  • Anyone that wants to move up the ladder to success

  • RCSU Workbook for note taking

  • 10 Point Dress Guide: Women

  • 10 Point Dress Guide: Men

  • Interview Question Examples

  • Communication Styles infographic

  • Leadership Book Recommendations

  • Closed captioning (English*)

  • English narration*

  • Mobile friendly

*TRANSLATIONS  COMING SOON:

 Spanish

 Chinese

 Which language would  you like to see our  programs delivered in?  Contact us to let us  know!

For anyone wishing to be a consummate professional

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RCS University

6412 Brandon Ave #339

Springfield, VA 22150