WEBINARS

Webinar Series 

We host these popular webinars as a complementary resource to our RCSU training. These monthly gatherings are COMPLIMENTARY for anyone to attend and feature experts in the industry speaking on a variety of hospitality topics. If you're interested in joining our webinar roster, please send an inquiry to Rachel at rachel@consultingRCS.com. 

These aren't like other webinars you might have attended.

RCSU webinars are:

  • quick (45 minutes or less, unless otherwise specified) 

  • informative

  • valuable (we provide you with at least one helpful downloadable resource at the end of each webinar), and

  • no strings attached 

"I have now done several webinars with RCSU, and they were all so helpful and focused on very interesting topics.

Each topic is related to current concerns and have positively changed what we have been able to do.  Not only were the presenters engaging, but what they shared will help us organize a more effective operation. The webinars are a great staff and management training tool, I have also shared several of the topics with my Board as an additional governance training tool. I highly recommend RCSU."

Michael Fay, CCM, CCE

 
RCSU WEBINAR RECORDINGS

Ben Granish

RCS Intern

"The Best Practices for Communicating and Collaborating with Millennials"

This webinar; the third of a three-part series hosted by RCS Intern Ben Granish will be focused on best practices for older generations communicating to millennial members, employees, guests. The purpose of this discussion is to increase understanding of how to engage with younger generations.

Ben Granish

RCS Intern

"The Rise of Women-Only Private Clubs"

This webinar; the second of a three-part series hosted by RCS Intern Ben Granish offers a discussion of the tailored amenities seen in this sphere, the quick growth and expansion of women-only private clubs, discrimination claims/legal issues, and how to adapt current models of country clubs to be more women/family inclusive.

Ben Granish

RCS Intern

"Creating Leaders out of your Young Managers"

Anyone can be promoted to a manager, but it takes a special person to truly become a leader. How is your business growing your young managers into leaders?

This webinar; the first of a three-part series hosted by RCS Intern Ben Granish offers a fresh perspective on identifying leadership qualities that your young managers possess, and how to guide your young managers to embrace their leadership qualities.

Joseph Abely & David Duval


"Implementing Your Club's Strategic Plan - Why Many Fail"

RCS Strategic Alliance Partners and the founders of Club Board Professionals Joseph Abely and David Duval are back for another webinar to talk about the must-have elements for club strategic planning. 

In order for Private Clubs to attract new and younger members, the number and quality of offerings need to go beyond the golf course and focus on amenities and activities that are attractive to the entire family. Does your club's strategic plan account for attracting new and younger members? 

Rebecca Page and Jackie Sharrock


“The Pandora's Box of Marijuana in the Workplace: Conversations About Marijuana and Employment Policy”

 

As states continue to legalize marijuana for either medicinal or recreational or both, employers are left trying to figure out how this will affect their company and how to adhere to laws surrounding the rights of employees. You are not alone! Join us for conversations around how marijuana is changing the face of employment policies.

Thad Calciolari

“Bringing the Excitement to Your Customers: How to Integrate Adventure Wellness into your Resort or Club Setting”

Add a new dimension to your resort or club with Adventure Wellness! Thad Calciolari of Calciolari Concepts & Solutions explains the benefits of Adventure Wellness programming and discusses the steps necessary to identify, initiate, integrate, and operate the particular opportunities available for your property. He also discusses the improvements possible in operational efficiency by utilizing common and readily available office software tools.

 

Brian Armstrong and Rachel Carter

“Board and Committee Orientations”

 

Join RCS Membership Development Specialist; Rachel Carter and RCS Lead Recruiter; Brian Armstrong as they discuss how to equip your incoming board and committee members with the tools they need to be successful in the coming year

Rebecca Page


“Sexual Harassment in the Workplace”

 

Although out of the media limelight, sexual and unlawful harassment in the workplace is still a large problem being dealt with right now. Congress has just added 16 million dollars to fight sexual harassment and many experts advise companies to step up their sexual harassment training. Organizations are encouraged to look at their culture and environment to be sure they are inclusive and respectful of all employees, make reporting complaints easier and all employees are properly trained. 

Join Rebecca Page, co-founder, owner and president of Human Resources Plus, Inc for an in-depth look into the facts you need to know to protect your employees, business and culture from harassment. 

Objectives include: 
• To provide participants with a greater understanding of unlawful/sexual harassment and other discrimination laws. 
• Vital tips on how to handle an investigation 
• Protect your business using best practices 

Joseph Abely & David Duval


"Management and Repayment of Debt"

RCS Strategic Alliance Partners and the founders of Club Board Professionals Joseph Abely and David Duval are back for another webinar to talk about the ever pressing topic of club debt. 

 

Topics addressed will include:

  • Funding a plan, not a project.

  • Using debt judiciously.  

  • Sizing the loan to fit the plan.

  • Amortizing the loan over reasonable periods.

  • Matching sources of funds with debt service costs while providing for normal capital expenditures.

  • Managing the RFP process with multiple lenders and evaluating the entire banking relationship.

  • Negotiating loan terms best suited to private clubs.

  • Banks vs. Insurance companies.

Rachel Carter


"Memorable Moments: How Big Brands are Delivering Amazing Customer Experiences"

Are you searching for a competitive edge? In a world where customers value 'experiences' more than the consumption of goods, we are challenged with how to provide memorable moments that connect with customers on a deeply emotional level. Memorable moments that will increase retention and promote new sales. Join RCS Membership Development Specialist, Rachel Carter to take a look at how some of the brands we know and trust are doing this and how we can emulate their examples in our own places of business.

Chef Mary Howley

Executive Chef & Culinary Consultant

 

​"The Ins & Outs of Inventory"

 

Join Executive Chef Mary Howley of the RCS Hospitality Group for a detailed look at the ins and outs of food & beverage inventory at a private club. With decades of experience under her belt, Chef Mary will be discussing:
 

  • how to manage inventory to control food costs,

  • portion control,

  • market to menu price forecasting,

  • managing vendor relationships,

  • maintaining recipe standards, and

  • the keys to effectively managing waste. 

FREE

Jeremy Hoch


“Best Practices for Your Jonas System in Retail Outlets”

 

In 2017, RCS Strategic Alliance Partner Jeremy Hoch (president of Anchor Consulting Services) presented a popular webinar on how to get more out of your Jonas food & beverage POS system. In 2018 he's back to discuss best practices to help you get the most out of your Jonas system in your retail outlets: the golf shop, spa, tennis shop, etc.

The success of any Point of Sale System depends on the set up, configuration, and staff training. Jeremy will be covering everything from system set up and daily processing to reporting and cleaning up your system for maximum efficiency. See you there!

COMPLETED

FREE

Joseph Abely & David Duval


"Board Orientations for Private Clubs"

RCS Strategic Alliance Partners and the founders of Club Board Professionals Joseph Abely and David Duval are back for another webinar to talk about the must-have elements in a Board Orientation. 

 

Joe and Dave will discuss best practices, the duties and responsibilities of Board members, and their most important lessons learned over decades of experience as Board members themselves and as private club financial consultants.

If you'd like to participate in Club Board Professionals' 2018 Best Practices Audit Survey, please click here. Participants will receive a copy of the report upon completion.

COMPLETED

Joseph Abely & David Duval


"The Basics of Private Club Accounting"

RCS Strategic Alliance Partners and the founders of Club Board Professionals Joseph Abely and David Duval are back for a second financial webinar for RCSU, this time to talk accounting basics. 

 

Recommended for all mid-level managers and supervisors that have any influence on club finances, accounting, or cost controls, this presentation is a great accounting "boot camp". 

COMPLETED

Whitney Reid Pennell

 

“Situational Coaching & Counseling”

 

As a follow up to her hit August webinar, "What Every New Manager Should Know", RCS founder and president Whitney Pennell is back with a uniquely interactive webinar to discuss how to handle individual situations between managers and staff. For example, "How should I go about providing feedback to a superior that tends to respond emotionally?", "I've found out that two of my employees are in a relationship; how do I handle it?", or "What's the best way to negotiate for a raise?"

 

What situations have you struggled with? What challenges are you currently experiencing in your role as a leader? Are you facing a hurdle with coaching or counseling your employees? Tell Whitney what you want to know via e-mail at info@RCSUniversity.com to be considered for inclusion in the presentation. 

 

Under Whitney's leadership, RCS was awarded for excellence by BoardRoom Magazine three times (Consulting Company of the Year in 2011 & 2016 and Strategic Planning Company of the Year in 2013) and designated a "Recommended Consultant" by Golf Inc. twice. In 2014, Whitney was further honored by BoardRoom Magazine as one of the Top Female Influences in the Club Industry.

 

She has been an invited speaker at the World Conference on Club Management, the Club Managers Association of Europe, the National Golf Club Owner’s Association, the Assistant Club Managers Conference, the Golf Inc. Conference and Strategy Summit, and at the Business Management Institute International, hosted by St. Andrews in Scotland.  

 

Register now for this webinar as Whitney shares her hard-won knowledge with a spirited and insightful discussion! 

COMPLETED

FREE

Grace Everitt

RCSU Project Manager

 

"BEHIND THE SCENES VIRTUAL TOUR OF RCSU"

Want a behind the scenes peek at our innovative online training system? Maybe you took advantage of a free trial, but are interested in seeing the full Training Center, or some of the in-depth reporting tools available to you with a subscription.

 

Jump on this quick, free virtual tour of the system to see all of the resources and benefits it offers and learn how it can help you reduce your hands-on training burden, expand your training materials, and boost member satisfaction by deepening your employees' understanding of the unique private club world.

 

If you haven't done a free trial yet but would like to, click here:

https://www.rcsuniversity.com/free-trial

The virtual tour will be approximately 20 minutes long, with time for Q & A after. See you there!

COMPLETED

FREE

“The RCSU webinars are exceptional sources for actionable and helpful information! I refer to them as “power hours” because they are jam-packed with great content and full of energy and passion for the industry. These sessions are absolutely worth your time!”  

 

Jackie Carpenter, CCM

Editor of Private Club Advisor

Chef Mary Howley

Executive Chef & Culinary Consultant

 

"Smooth Operators: Managing Front-of-House

& Back-of-House Communication"

Front of house and back of house are the two sides of the customer service coin, and as a leader, it's critical to foster a service culture of “two teams, one house” to ensure the success of the operation, with the goal of serving quality food to guests in a timely, gracious manner. Creating an environment where these two teams understand the challenges and responsibilities of one another brings less stress, improved morale, and raving fans!

Join celebrated Executive Chef Mary Howley of the RCS Hospitality Group for an in-depth look at the sometimes “passionate” communication between your front of house and back of house teams. The holiday rush will very soon be upon us, and there’s no better time to implement strategies that will enable your team to work together and get along. Register now!

COMPLETED

FREE

Joyce M. Halama

Certified Club Manager & RCSHG Trainer

 

“Building Banquets with Balance”

 

Join Certified Club Manager Joyce Halama to learn BEST banquet practices and Service Planning including:

• How to handle the initial sales contact effectively

• Club Calendar Review

• Efficient set-up tips

• Various service styles to choose from that best meet the needs of the event

• How to manage the event breakdown ​

 

Soon, the RCS Hospitality Group will be rolling out a brand new addition to our award winning collection of in-person training services: BANQUET BOOT CAMP™. This webinar will be a GREAT (and free!) sneak peek to what will be offered in that in-depth program, coming soon.

 

Register to reserve your place in this webinar today!

COMPLETED

FREE

Jill Garner Kraft

Operations Specialist at the RCS Hospitality Group; Pure Barre studio owner & fitness guru


“Fitness Trends in Private Clubs”

 

Long time RCS team member Jill Garner Kraft has been referred to, on various occasions, as a tornado, a Wonder Woman, and a force of nature. In addition to being a stalwart of RCS, Jill also owns and runs a Pure Barre studio helping hundreds of people transform their lives through fitness and empowerment. Jill has successfully completed 13 half marathons and the Chicago marathon, and has a phenomenal passion for boutique fitness. 

In this webinar, we'll run down WHY it's so important for clubs to invest in non-golf amenities such as fitness facilities, how to craft the right fitness programming, and most importantly, the fitness trends that we see as nationwide consultants for private clubs. 

COMPLETED

FREE

Whitney Reid Pennell

 

“What Every New Manager Should Know”

 

RCS founder and president Whitney Pennell has decades of management experience in private clubs, hotels, and luxury resorts. She has seen it ALL, and learned a thing or two along the way! Under Whitney's leadership, RCS was awarded for excellence by BoardRoom Magazine three times (Consulting Company of the Year in 2011 & 2016 and Strategic Planning Company of the Year in 2013) and designated a "Recommended Consultant" by Golf Inc. twice. In 2014, Whitney was further honored by BoardRoom Magazine as one of the Top Female Influences in the Club Industry.

She developed several popular management training programs for RCS such as High Performance Hiring, Train the Trainer, The MEAT of Food & Beverage, The Coach Approach: S.P.O.R.T.S. Minded Service, Discovering Your Personality Spectrum, Creating a Strong Service Culture, and Motivate Me!

 

She has been an invited speaker at the World Conference on Club Management, the Club Managers Association of Europe, the National Golf Club Owner’s Association, the Assistant Club Managers Conference, the Golf Inc. Conference and Strategy Summit, and at the Business Management Institute International, hosted by St. Andrews in Scotland.  

 

Register for this webinar as Whitney shares her hard-won knowledge on what every new manager should know in order to become a successful and inspiring leader. 

COMPLETED

FREE

"I am always looking to learn more in the ever-growing world of the Country Club industry. RCSU’s webinars cover current trends and what you need to know to stay ahead in this industry!"

 

Jennah Liskin, Communications Director

Wyndemere Country Club

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RCS University

6412 Brandon Ave #339

Springfield, VA 22150