UNDERSTANDING THE MIND OF A PRIVATE CLUB MEMBER OR CUSTOMER

ABOUT THE COURSE

A short micro-training course, Understanding the Mind of a Customer or Private Club Member is intended for any staff member of a private club, private jet service, public golf course, luxury hotel/resort, fine dining restaurant, spa, casino, or any other high-end hospitality outlet.

 

Participants are asked to describe their customer with an interactive question toward the beginning of the course. The remaining course content is dependent on their response.

In this hospitality training course, users will:
 

  • gain a new perspective of the customer / member experience
     

  • understand the customer's / member's expectations
     

  • learn the importance of discretionary dollars, and what that means in hospitality

 

Let's get started!

INVESTMENT

AUDIENCE

RESOURCES

ACCESSIBILITY

CERTIFICATION

  • ~15 minutes

  • All hospitality staff members! 

  • Closed captioning (English*)

  • English narration*

  • Mobile friendly

*TRANSLATIONS  COMING SOON:

 Spanish

 Chinese

 Which language would  you like to see our  programs delivered in?  Contact us to let us  know!

A micro-course on customer perspective

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RCS University

6412 Brandon Ave #339

Springfield, VA 22150