PRACTICING POSITIVE COMMUNICATION

ABOUT THE COURSE

Have you ever been in a situation where you said something, and IMMEDIATELY wished you hadn’t? 

Have you ever personally suffered because of a misunderstanding? 

Have you ever regretted not being able to resolve a conflict with someone important to you, personally or professionally? 

Have you ever been in a position where you thought you wrote something clearly and correctly, only to be told it was offensive, shallow, or inaccurate? 

 

Using positive communication can dramatically decrease the chances of misunderstandings and offenses like these. That’s the topic for this course – PRACTICING POSITIVE COMMUNICATION

This course is intended for all non-management hospitality staff in any department, because positive communication impacts every area of professional life. Management professionals should seek the companion course, Practicing Positive Communication for Managers.

This course contains end-of-chapter tests.

INVESTMENT

AUDIENCE

RESOURCES

ACCESSIBILITY

CERTIFICATION

  • ~45 minutes

  • ALL non-management hospitality staff

  • RCSU Workbook for note taking

  • "Key Words & Phrases to Use & Avoid" infographic

  • "4 Basics Styles of Communication" infographic

  • "Keys to Positive Communication" infographic

  • Closed captioning (English*)

  • English narration*

  • Mobile friendly

*TRANSLATIONS  COMING SOON:

 Spanish

 Chinese

 Which language would  you like to see our  programs delivered in?  Contact us to let us  know!

Learn the art of positive communication

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RCS University

6412 Brandon Ave #339

Springfield, VA 22150