MAKING THE CALL
for public outlets

ABOUT THE COURSE

Making the Call is a training course designed for any staff member of a luxury hotel, resort, fine dining restaurant, or any other high-end hospitality outlet that speaks to customers on the phone. We'll discuss proper telephone etiquette and skills that are expected in this kind of environment.

In this short and sweet hospitality training course, users will:
 

  • learn how to appropriately handle a phone call from start to finish
     

  • be made familiar with words and phrases that should be used, and those to avoid
     

  • understand how to deftly manage unhappy callers
     

  • learn how to leave a voicemail, take a message, & transfer a call
     

  • discuss general tips and tricks for tone of voice, pacing, and delivery

 

Proper telephone etiquette is a key skill that all employees should have. This short course will empower users with knowledge that will allow them to feel confident, efficient, and effective when on the phone. 

This course contains both interactive questions within the course videos and end-of-chapter tests.

INVESTMENT

AUDIENCE

RESOURCES

ACCESSIBILITY

CERTIFICATION

  • ~30 minutes

  • Any staff members who communicate with customers via telephone

  • "Words & Phrases" cheatsheet

  • "Follow Up Questions to Ask Your Manager"
    worksheet

  • RCSU Workbook for note taking

  • Closed captioning (English*)

  • English narration*

  • Mobile friendly

*TRANSLATIONS  COMING SOON:

 Spanish

 Chinese

 Which language would  you like to see our  programs delivered in?  Contact us to let us  know!

A quick telephone etiquette course for all

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RCS University

6412 Brandon Ave #339

Springfield, VA 22150