MAKING THE CALL
for public outlets
ABOUT THE COURSE
Making the Call is a training course designed for any staff member of a luxury hotel, resort, fine dining restaurant, or any other high-end hospitality outlet that speaks to customers on the phone. We'll discuss proper telephone etiquette and skills that are expected in this kind of environment.
In this short and sweet hospitality training course, users will:
learn how to appropriately handle a phone call from start to finish
be made familiar with words and phrases that should be used, and those to avoid
understand how to deftly manage unhappy callers
learn how to leave a voicemail, take a message, & transfer a call
discuss general tips and tricks for tone of voice, pacing, and delivery
Proper telephone etiquette is a key skill that all employees should have. This short course will empower users with knowledge that will allow them to feel confident, efficient, and effective when on the phone.
This course contains both interactive questions within the course videos and end-of-chapter tests.
Any staff members who communicate with customers via telephone
"Words & Phrases" cheatsheet
"Follow Up Questions to Ask Your Manager"
RCSU Workbook for note taking
Closed captioning (English*)
*TRANSLATIONS COMING SOON:
Which language would you like to see our programs delivered in? Contact us to let us know!