MAKING THE CALL
for private clubs
ABOUT THE COURSE
Making the Call for Private Clubs is designed for any staff member of a private club that speaks to members on the phone. We'll discuss proper telephone etiquette and skills that are expected in a private club environment.
In this short and sweet hospitality training course, users will:
learn how to appropriately handle a phone call from start to finish
be made familiar with words and phrases that should be used, and those to avoid
understand how to deftly manage unhappy callers
learn how to leave a voicemail, take a message, & transfer a call
discuss general tips and tricks for tone of voice, pacing, and delivery
Proper telephone etiquette is a key skill that all private club employees should have. This short course will empower users with knowledge that will allow them to feel confident, efficient, and effective when on the phone.
This course contains both interactive questions within the course videos and end-of-chapter tests.
Any private club staff members who communicate with members via telephone
"Words & Phrases" cheatsheet
"Follow Up Questions to Ask Your Manager"
RCSU Workbook for note taking
Closed captioning (English*)
*TRANSLATIONS COMING SOON:
Which language would you like to see our programs delivered in? Contact us to let us know!