HOST 101

ABOUT THE COURSE

In this short course, Host 101, users will learn what is expected of them as a host, hostess, or greeter at a restaurant and how to deliver an excellent service experience to their guests. 

 

The material covers the following:

  • Understanding Your Role

    • Uniform Standards​

  • The Three Steps of Hospitality Service

  • Preparing For Your Shift

  • Reservations

  • Table Numbers

  • Guiding Guests

  • Remaining Aware

  • The Fond Farewell

 

This is a great training video that is wonderful for a first day on the job OR a refresher for seasoned staff, and will help hosts understand that their job is so much more than just greeting and leading guests to a table.

 

This course contains end-of-chapter tests. 

INVESTMENT

AUDIENCE

RESOURCES

ACCESSIBILITY

CERTIFICATION

  • ~30 minutes

  • Hosts

  • Hostesses

  • Greeters

  • RCSU Workbook for note taking

  • Closed captioning (English*)

  • English narration*

  • Mobile friendly

*TRANSLATIONS  COMING SOON:

 Spanish

 Chinese

 Which language would  you like to see our  programs delivered in?  Contact us to let us  know!

A 'must' for all greeters

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RCS University

6412 Brandon Ave #339

Springfield, VA 22150