FAQ, WE'RE HERE FOR YOU
Here are some answers to a few of our most frequently asked questions. If you can't find what you're looking for, please e-mail us and we'd be happy to help.
What kind of reporting tools are available for me so that I can see how my managers and staff are doing with their training?
So glad you asked. One of the defining factors of the innovative RCSU system is the breadth and depth of the reporting tools available to you. As an account manager, you can view user and progress reports at your convenience or program them to be sent to you at the same time every day, week, or month. You can slice-and-dice the data by date, team or department, access level, or even by individual user. You can view how many times your users have logged in each week or month, and where they are with their training--what courses they've taken, when, and how they did.
This training will be provided to you during your Onboarding Training Session.
Okay, I'm sold. I'm ready to enroll in RCSU! What's the next step?
Wonderful! Welcome to the RCSU community. We're so glad you're here!
STEP 1: When you're ready to enroll, please contact Kedra Lottis at kedra@RCSUniversity.com and let us know what your club size is as per our pricing. We'll also need to know if you plan to pay on a monthly basis, or prefer to take advantage of the 10% savings offered if the entire annual fee is provided in full up front in one easy payment. Kedra will be happy to answer any lingering questions you may have about online training, and will then send over a contract for you to review and sign.
STEP 2: Once the contract is signed, Shelly Robinson will reach out to you to obtain payment information. At the same time, Shelly will work with you to schedule your Onboarding Training Session that suits your schedule. You'll need to choose one or two people (usually in your HR department) who will be in charge of this task as the primary point of contact and "account manager" to undergo this virtual training.
STEP 3: Please set aside about 30-45 minutes for this initial training session, though if you have any follow up questions we are happy to conduct additional training as necessary. These virtual training sessions will be video recorded and a copy will be sent to you for your future reference.
These Onboarding Training Sessions will be automated in the future, with video tutorial provided for your use if you prefer not to schedule a training session with our team.
STEP 4: Once you have completed your Onboarding Training Session, you are on your way!
Is there a limit on how many users I can have within my training portal?
How can I keep them all organized?
Currently each portal is limited to the number of unique users at any one time that you select with your pricing model. If a staff member leaves the club, you can erase their user profile and replace it with a new one unique to any new employee that joins your team. If you need more users, please contact us.
We strongly suggest organizing your users by "team". Teams can be divided however you wish, but typically most clients break them up by department: Food & Beverage, Front Desk, Outside Service, Housekeeping, Maintenance, etc. If your club is particularly large, you can create more specific teams based on service area or dining outlet: "F & B Men's Grille" and "F & B Porthole Lounge" for example.
Each team is headed by a "team leader"--usually, that department's manager. He or she can undergo his or her own training in the system at the manager's level, AND keep an eye on how the rest of their department is doing.
We'll cover all of this (and more) in your Onboarding Training Session, but if you have any other questions please don't hesitate to reach out to Shelly Robinson at info@RCSUniversity.com. We pride ourselves on the high degree of customization available within the system and will help you organize it to most efficiently meet your unique needs.
What are "virtual office hours"?
Virtual office hours are just another way we're using technology to better serve our customers. Intended for managers only, these monthly one-hour sessions with RCSU founder Whitney Reid Pennell are a complementary resource to our regular training courses. They're a free-platform opportunity to speak with Whitney about what you've learned, get answers to your most burning questions, make requests for future courses, provide feedback on current courses, and discuss industry issues. Virtual office hours are exclusively for RCSU subscribers.
What does it mean to be "RCS Certified"?
The real competitive advantage of any company is its employees; specifically, how employees interact with each other and the company’s customers. At the heart of every successful business is a well-trained employee. Providing ongoing service and skills training is imperative for a company’s success, and provide ongoing learning opportunities is key to employee engagement and retentions.
I love your training, but I really need it to be customized to my staff. What can you do?
What can't we do? Depending on the investment that you'd like to make, virtually any training that you see on RCSU can be customized for your operation whether you need hospitality training for a private club, a public golf course, a fine dining restaurant, a spa, casino, hotel, or resort.
There are a lot of things we can do. We can create a one-of-a-kind training portal branded with your logo and photos where you can house training videos that are customized to you. We can work with you to add information to each course that is unique to your operation like your traditions, your uniform and grooming standards, your food & beverage service standards, your standards of operation, and your company culture. We can bring our talented in-house film crew to your location and film your training videos on site, with YOUR staff and YOUR settings.
What better way to help your managers and staff feel fully immersed in their educational experience?
Contact us if you're interested in revolutionizing your staff training with the most customizable virtual training options anywhere.
My staff really needs the courses in Spanish/Chinese/another language.
When will you be offering translations?
Translations are coming soon! Spanish and Chinese are our top priority at the moment, but if you're in need of another language please contact us at info@RCSUniversity.com and let us know!
I have a great idea for a new course! Who can I talk to?
Fantastic! If you have an idea for a course you'd like to see, we want to hear it. First, please check our "Courses" page to see if we're already on it. If we aren't, drop us a line at info@RCSUniversity.com. We welcome your input!
It looks like you have twenty courses available now. When are more going to be released?
We expect to add new courses each year. We have over 20 more programs in development now including an entire kitchen / Back of House series and further management programs.
Is there a month-to-month subscription option?
A 12 or 6 month contract is required for all subscribers. We've specifically designed our pricing model so that RCSU will fit comfortably into your existing training budget. As staff levels fluctuate throughout the year, we want you to feel comfortable with the knowledge that new staff members will have immediate access to effective onboarding training no matter when they join your team.
Our 6 month option is only available as part of our introductory year of RCSU. Contact us to learn more.
What payment options are available?
Whether you pay the full annual fee up front to take advantage of the 10% discount or you pay monthly, you may do so by check, credit card, or ACH bank transfer. We can set up automatic monthly drafts, or you may issue payment manually every month.
What is your cancellation policy?
Before you have to resort to cancelling, please reach out to us at info@RCSUniversity.com to see if we can help you with whatever issue you're currently experiencing. We're committed to fostering innovative, fun, and effective training programs around the world and welcome your feedback.
We'd hate to see you go, but understand that sometimes things happen. If you need to cancel, please provide 30 days advance notice to us via e-mail at info@RCSUniversity.com. The cancellation fee will be equal to 60% of the remaining balance on your account.
If you decide to come back to the RCSU community--fantastic! We'd be happy to have you back, and help you re-create your training location to begin again.