CREATING A STRONG

SERVICE CULTURE

ABOUT THE COURSE

Creating a Strong Service Culture is intended for managers in the hospitality industry and is one of our most popular in-person training courses at RCS, because it's so important. Company culture is crucial because it can make or break your company. 

When the course is completed, users will:
 

  • Better understand the meaning of “service culture”

  • Know how to identify theirs 

  • Understand the key elements for keeping culture strong

  • Become familiar with the five critical steps that will move them toward their desired culture

A strong service culture is one of the most important drivers of success. Learning how to properly manage it will prevent your culture from managing YOU. Are you ready to dive in?

This course contains both interactive questions within the course videos and end-of-chapter tests.

INVESTMENT

AUDIENCE

RESOURCES

ACCESSIBILITY

CERTIFICATION

  • ~50 minutes

  • Entry to mid-level managers & supervisors

  • RCSU Workbook for note taking

  • "Understanding the Critical Service Steps" worksheet

  • "How to Determine Your Service Culture" worksheet

  • Southwest Airlines culture examples

  • "Elements of a Strong Service Culture" graphic

  • Closed captioning (English*)

  • English narration*

  • Mobile friendly

*TRANSLATIONS  COMING SOON:

 Spanish

 Chinese

 Which language would  you like to see our  programs delivered in?  Contact us to let us  know!

The key to managing your culture

  • Black Facebook Icon
  • Black Twitter Icon

RCS University

6412 Brandon Ave #339

Springfield, VA 22150