CREATING A STRONG
ABOUT THE COURSE
Creating a Strong Service Culture is intended for managers in the hospitality industry and is one of our most popular in-person training courses at RCS, because it's so important. Company culture is crucial because it can make or break your company.
When the course is completed, users will:
Better understand the meaning of “service culture”
Know how to identify theirs
Understand the key elements for keeping culture strong
Become familiar with the five critical steps that will move them toward their desired culture
A strong service culture is one of the most important drivers of success. Learning how to properly manage it will prevent your culture from managing YOU. Are you ready to dive in?
This course contains both interactive questions within the course videos and end-of-chapter tests.
Entry to mid-level managers & supervisors
RCSU Workbook for note taking
"Understanding the Critical Service Steps" worksheet
"How to Determine Your Service Culture" worksheet
Southwest Airlines culture examples
"Elements of a Strong Service Culture" graphic
Closed captioning (English*)
*TRANSLATIONS COMING SOON:
Which language would you like to see our programs delivered in? Contact us to let us know!